Get expert help and support, in an instant

Allow an IT support technician from GRANDBE to connect to your device to better help and assist you.

Privacy Warning

Remote access can be used for scamming and fraudulent activities. Please make sure you know who the connection is coming from and you trust the technician. If you are unsure please refer to the privacy policy of the technician's workplace.

Consider closing windows containing sensitive information
Be aware that the technician will have administrative access to your computer
Your technician will be able to control your keyboard and mouse
Desktop Mobile
Download for Windows

Also available for Mac

  1. Download the On-Demand Assist app

    The On-Demand Assist app lets you share your screen with the IT technician so they can better help and assist you. During a support session, you still have control of your keyboard and mouse. When you close the app, the session is ended immediately.

  2. Run the On-Demand Assist app

    You should find the On-Demand Assist app in your Downloads folder. To open the app, just double-click the file.

  3. Enter your unique session code

    The IT technician will give you a 9-digit code to enter to securely start the session.

    This code is unique to this session meaning it can’t be reused at all; either by the technician or anyone else.